Privacy Policy

At Maison Close Sales, we approach your privacy with the same dedication to excellence that defines our premium fashion collections. This policy outlines our commitment to protecting your personal information while delivering our signature white-glove shopping experience.

1. Information We Collect

To provide our luxury services, we collect:

• Personal Details: Name, email address, shipping/billing addresses, and contact number when you create an account or place an order
• Payment Information: Credit card details (processed securely via SSL encryption) or PayPal account information
• Transaction Data: Purchase history, order details, and preferences
• Technical Information: IP address, browser type, device information, and cookies data
• Communication Records: Correspondence with our customer service team

2. How We Use Your Information

Your data enables us to:

• Process transactions with our industry-standard security measures
• Deliver your premium fashion selections worldwide (excluding Asia and certain remote regions)
• Provide personalised client services and style recommendations
• Improve our website experience through analytical data
• Comply with legal obligations and prevent fraudulent activity
• Send occasional updates about new collections or exclusive offers (with your consent)

3. Data Sharing & Disclosure

We maintain the discretion expected of a luxury retailer:

• Service Providers: Carefully vetted partners (payment processors, shipping carriers) who assist in delivering our premium services
• Legal Requirements: When necessary to comply with UK and international laws
• Business Transfers: In the event of mergers or acquisitions, with appropriate confidentiality protections

We never sell your personal information to third-party marketers.

4. International Data Transfers

As a global retailer (excluding Asia and certain remote regions), we implement GDPR-compliant safeguards for all international data transfers, including Standard Contractual Clauses where applicable.

5. Data Security

We employ security measures befitting our luxury brand reputation:

• 256-bit SSL encryption for all transactions
• PCI-DSS compliant payment processing
• Regular security audits of our systems
• Limited employee access to sensitive data
• Secure data storage with industry-leading providers

6. Your Rights

As our valued client, you may:

• Access, correct, or request deletion of your personal data
• Object to or restrict certain processing activities
• Withdraw consent for marketing communications
• Request data portability where applicable
• Lodge complaints with the UK Information Commissioner’s Office

7. Cookies & Tracking Technologies

Our website uses:

• Essential Cookies: Required for secure checkout and account functionality
• Performance Cookies: Help us refine the luxury shopping experience
• Marketing Cookies: Used only with your consent to personalise offers

You may adjust cookie preferences through your browser settings or our cookie consent banner.

8. Policy Updates

We may periodically update this policy to reflect evolving best practices. Significant changes will be communicated through our website or directly to registered clients.