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Welcome to Maison Close Sales (www.herlooksales.com). These Terms and Conditions govern your use of our website and purchases from our premium fashion collection. Please read them carefully before placing an order.

1. Acceptance of Terms

By accessing and using this website, you agree to be bound by these Terms and Conditions, our Privacy Policy, and all applicable laws. If you disagree with any part, please refrain from using our website.

2. Website Use

2.1 Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to purchase from our website.

2.2 User Responsibilities

  • Provide accurate and complete information when creating an account or placing orders
  • Maintain the confidentiality of your account credentials
  • Notify us immediately of any unauthorized use of your account
  • Use the website only for lawful purposes

2.3 Prohibited Activities

You agree not to:

  • Use automated systems to extract data from our website
  • Attempt to interfere with website security or functionality
  • Use our intellectual property without authorization
  • Engage in fraudulent activities

3. Products and Services

3.1 Product Descriptions

We take care to accurately describe our premium fashion items (dresses, shirts, blouses, skirts, swimwear, and trousers). However, slight variations in color or texture may occur due to monitor settings.

3.2 Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3.3 Pricing

Prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices at any time, though orders already placed will be honored at the price quoted.

4. Orders and Payments

4.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline orders at our discretion.

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

4.3 Payment Security

All payments are processed through secure gateways. We do not store complete credit card information on our servers.

4.4 Order Confirmation

You will receive an email confirmation upon order placement. A second email with tracking information follows when your order ships.

5. Shipping and Delivery

5.1 Processing Time

Orders are processed within 1-2 business days (Monday-Friday, excluding public holidays).

5.2 Shipping Options

  • Standard Shipping (£12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch
  • Free Shipping: Available for orders over £50, delivered via EMS within 15-25 business days after dispatch

5.3 Delivery Areas

We ship worldwide except to Asia and certain remote regions. International customers are responsible for any customs duties, taxes, or fees.

5.4 Delivery Delays

Estimated delivery times may vary. We cannot be held responsible for delays caused by customs or third-party carriers.

6. Returns and Exchanges

6.1 Return Policy

Returns are accepted within 15 days of receiving your order, provided:

  • Items are in original, unused condition with all tags attached
  • Original packaging and proof of purchase are included
  • Hygiene seals on swimwear remain intact (except for faulty items)
  • Final sale swimwear cannot be returned for hygiene reasons

6.2 Return Process

  1. Email [email protected] with your return request
  2. Receive return authorization and instructions
  3. Package items securely with all original materials
  4. Ship to our UK returns center

6.3 Refunds

Original shipping fees are non-refundable (except for faulty items). Approved refunds are processed to the original payment method within:

  • Credit cards: 5-7 business days
  • PayPal: 3-5 business days

6.4 Exchanges

We offer exchanges for size or color alternatives, subject to availability. Price differences will be charged or refunded as applicable.

7. Intellectual Property

All content on this website (text, graphics, logos, images) is the property of Maison Close Sales and protected by intellectual property laws. Unauthorized use is prohibited.

8. Limitation of Liability

Maison Close Sales shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Errors or omissions in product descriptions
  • Delivery delays beyond our control
  • Customs fees or import restrictions

Our total liability for any claim related to your order shall not exceed the purchase price of the relevant items.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

10. Governing Law

These Terms and Conditions are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of the website after changes constitutes acceptance of the modified Terms.

12. Contact Information

For questions regarding these Terms:

Email: [email protected]
Postal Address: Maison Close Sales, 75 St Ann Way, Gloucester, GB GL6I 8JC